Terms of service

The agreement. These terms govern use of GetCommunityMail, operated by Eirvanta LLC, an Illinois limited liability company ("we"). By creating an account or sending through the service you agree to them on behalf of yourself and, where applicable, the community group you represent.

The service

GetCommunityMail provides email announcement lists, event responses and ballots for community groups, on free and paid plans as described on the pricing page. Members of your group do not hold accounts and are not parties to these terms; your group is responsible to its members.

Your responsibilities: the consent rule

The service exists for groups mailing their own members, and the terms enforce that:

• You may only add addresses of people with a genuine connection to your group who expect to hear from it. Purchased, harvested or third-party lists are prohibited, without exception.
• Every list import requires a consent attestation, made by you, recorded by us. Making a false attestation is a material breach.
• Unsubscribes are honoured by the system immediately; circumventing them (re-adding an unsubscribed member without their fresh consent) is prohibited.
• You are responsible for the content of your group's announcements and for your group's compliance with the laws that apply to it (including data protection law as controller of your member list, per the DPA).

Acceptable use

No unlawful content; no harassment or abuse; no deceptive sender identities; no malware; no attempts to probe, overload or circumvent the service's security or sending controls; no use of the service to send commercial marketing unrelated to the group's own activities. We may suspend sending that triggers abnormal complaint or bounce rates while we investigate, because one group's abuse degrades delivery for every group.

Plans, payment, changes

Paid plans bill monthly through Stripe at the prices on the pricing page. You can cancel at any time; your plan drops to Free at the end of the paid period already billed, and we do not refund partial periods. Downgrading stops paid features but does not delete your group's data or records. We may raise prices with at least 30 days' notice by email to your group's admins, effective from the next billing period after the notice ends.

Suspension and termination

You may close your group's account at any time; data deletion follows the schedule in the privacy policy and DPA. We may suspend or terminate for material breach (notably the consent rule), non-payment, or where required by law. Where practicable we will warn before acting.

Records and ballots

The service produces records (send logs, ballot results, consent attestations) designed to be reliable, and we will not alter them for anyone. What we provide is the record-keeping and the voting mechanics. The legal effect of any vote or notice under your group's own constitution, bylaws or governing statute is your group's responsibility, and we make no representation that a given procedure satisfies them.

Liability, warranties, indemnity

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement; we do not promise the service will be uninterrupted or error-free, and email delivery ultimately depends on receiving systems we do not control.

To the fullest extent the law allows, our total liability arising out of or relating to the service is capped at the fees your group paid us in the 12 months before the claim arose, or $100 if it paid none, and neither party is liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, revenue or data.

You will indemnify and defend us against third-party claims arising from your group sending to people without a lawful basis, or from any other breach of the consent rule above.

Neither party is liable for failure to perform (other than payment obligations) caused by events beyond its reasonable control, including internet, hosting or email infrastructure outages, natural disasters and acts of government.

Governing law and disputes

These terms are governed by the law of the State of Illinois, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or the service will be brought exclusively in the state and federal courts located in Illinois, and both parties consent to jurisdiction and venue there.

Changes to these terms

We will notify your group's admins by email at least 30 days before material changes to these terms take effect; continued use of the service after that notice is acceptance of the changes. Last revised: 11 July 2026.